Typology of the ticket

Modified on 2009/10/04 17:01 by stefano Categorized as Uncategorized

==Type of ticket == {s:Related}
{{<img src="{up}Manuale IT/5.3.3 help desk - configurazioni - tipologia del ticket.PNG"/>}}

In this section you can set the types of tickets.

To create a new typology is simply type the title in the identically named box, and then click {{<img src="{up}Manuale IT/OK.PNG"/>}}.

You can make changes to a type in a manner all similar clicking on {{<img src="{up}Manuale IT/MODIFICA.PNG"/>}}.

To delete an intervention area select box in the last column, and then click {{<img src="{up}Manuale IT/CESTINO.PNG"/>}}. You cannot delete items that have already been used for ticket.

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Typology of the ticket